FAQ's

Frequently asked questions

Why choose Carcraft to Repair your vehicle

Carcraft is a PAS125 Kitemark Approved Bodyshop. What does this mean to you! PAS125 is the Industry agreed Standard and directs Bodyshops to the achievment of a safe and technically sound repair.

We only use genuine manufacturer parts and approved paints. Because we are approved by the manufacturer your warranty remains intact.

Manufacturer tooling and diagnostic equipment is issued directly by the manufacturer and is only issued to approved repair centres.

All our technicians are trained and audited by the manufacturer. Technical and warrenty support is issued direct from the dealer/manufacturer network.

Don’t put yourself or your family at risk – Ask the Questions:

Is the person working on your vehicle qualified to do so?

Will the vehicle be repaired to the Manufacturer Specification?

In the event of an accident will the safety features perform as intended by the manufacturer?

Will the method of repair be of an acceptable standard?

Is all the work Guaranteed?

My Insurer has said I have to use their Approved Repairer.

As the Policy Holder you have the right to use a Repairer of your choice. All Insurers have an obligation governed by the FCA to treat customers fairly.

The Accident was not my fault. Do I have to claim on my own policy?

No Carcraft can obtain the authority to repair your vehicle directly through the at fault Insurers, supply a like for like vehicle for the duration of the repair and remove the need for you to pay any excess.

Excess. If your Insurance Company is paying for the repair and your policy has an excess you will be required to pay this amount directly to Carcraft. It will be deducted from the Invoice sent to your Insurance Company.

Collection Note. If the repair is being claimed from an Insurance Company we will ask you to sign a collection note on completion of the repair. This is then sent to the Insurance Company it confirms we have carried out the repair and returned the vehicle to you, the owner.